Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
You may apply directly on our career website with this link below:
https://jobs.compassgroupcareers.com/job-invite/1520455/
Job Summary:
The Welcome Experience Ambassador will serve as a member of our workplace location services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include hospitality, internal and external customer support and general administrative services.
The WEA develops daily relationships with clients and vendors, uses a reservation tool to provide a hoteling experience for customers and assists clients with guest badges etc.
Tasks to include, but not limited to:
- Greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource.
- Manage on-site workspace reservations, including optimizing and prioritizing space requests.
- Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management or other location services.
- May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).
- May provide basic technical support for standard office equipment (e.g., copiers and printers).
- May act as a point of contact for external providers (e.g., shredding contractor, vending/coffee supplier, cleaning contractors).
- May contribute to the preparation of daily, weekly, and monthly reports.
- May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
- May perform administrative duties according to location guidelines including assisting local EA’s to perform on-site duties as requested.
- May carry out instructions for security, fire, health, and safety and maintain records.
Must have:
- HS Diploma.
- High level of professionalism with a good executive presence-demonstrating pose and calm demeanor.
- High level of energy and passion for hospitality, creating engaging dynamic guest experiences.
- Minimum of 3 years hospitality or customer service experience in hotel, restaurant, conference services & event management or corporate functions setting.
- Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services.
- Ability to manage relationships with internal leadership.
- Excellent customer service skills.
- Willingness and aptitude to learn new skills.
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian.
- Great communication skills (written and oral).
- Great organizational, multi-tasking, and time-management skills.
- Responsive, flexible, adaptable.
- Great interpersonal skills.
- Comfortable with technology.
- Critical thinking and problem-solving skills.
- Proactive, self-starter.
- Forward thinking.
- Seeks out challenges and opportunities to grow.