The VIP Corporate Receptionist provides an elevated level of service to VIP visitors to create a unique and high positive impression. This role entails the escort of high-level visitors from the ground lobby to conference room/meeting space.
Responsibilities include:
- Responsible for proper entry and escort of high-profile VIP visitors
- Motivates and sets the tone for staff by demonstrating a pleasant, engaging, customer oriented attitude
- Must have experience in client facing roles
- Ensure the highest level of hospitality and service is provided to VIP guests
- Verify visitor identity prior to arrival and create photo bios for the visitors
- Track and manage incoming VIP visitors
- Manage closely all activity in the internal visitor process. Must be knowledgeable on all daily meetings and up to the minute changes
- Act as first point of contact for all activities and emergencies, always remaining alert.
- Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.
- Handling meeting room bookings, utilizing the reservation system, and focusing on the strategic assignment of meeting space to maximize utilization.
- Answer global switchboard calls, direct calls, and manage message receipt and delivery
- Handling on-floor conference room activities, both visually and by means of the reservation system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
Preferred Qualifications
- Associates degree or equivalent professional VIP client facing work experience
- Possess very strong interpersonal relationship skills
- Possess excellent writing, verbal, and public speaking skills
- Experience with high profile clientele
- Experience in customer service. Experience in a lead customer service or supervisory capacity preferred
- Ability to communicate well and guide a team
- Strong computer skills and knowledge of office technology/equipment
- Punctual, dependable, and dedicated to achieving excellence
- Experience in 5 star hotels or luxury retai